Need help with your order or have a question about Root & Rise by Nky?
Email us at: info@rootrisenky.com
We aim to respond within 1–2 business days, Monday to Friday.
Root & Rise by Nky is an online store based in South Africa. That serves customers globally with direct local shipping pipelines. Product availability, shipping times and return instructions will be clearly shown before checkout once the store is open.
For medical questions about hair loss, minoxidil, tretinoin or prescription treatments, please speak to a qualified doctor, dermatologist or pharmacist. We cannot diagnose medical conditions or prescribe treatment through customer support.