Frequently Asked Questions

What does Root & Rise by Nky sell?
Root & Rise by Nky sells hair and lifestyle recovery essentials for women, including protective hair accessories, scalp-care tools, journals, trackers and routine-support products.

Do your products regrow hair?
No product on this store is sold as a guaranteed cure for hair loss. Our products support routines such as gentle hair care, moisture retention, scalp-care consistency, rest and confidence rebuilding.

What type of hair is a satin bonnet best for?
Satin bonnets are suitable for all hair types but are especially beneficial for curly, Afro, 4C, and textured hair. They help retain moisture overnight and prevent split ends and breakage.

How do I use the fine-mist spray bottle?
Fill it with water or your preferred hair-friendly mist and lightly refresh your hair as needed before bed. The aim is a light, even mist rather than soaking the hair.

How do I use the wooden scalp massage tool?
The beautiful thing about this massage tool is that it also helps with massaging your body and your scalp. Scalp massagers are designed for regular use to stimulate blood circulation and support a healthy scalp environment, making your life and hair more manageable. Use it gently during your evening of morning routine to massage the scalp for a few relaxing minutes. Avoid pressing or scratching aggressively.

Why use a satin bonnet at night?
A satin bonnet creates a smoother barrier between your hair and bedding, which can help reduce friction, tangling and unnecessary manipulation while you sleep.

What is the difference between silk and satin bonnets?
Silk is a natural protein fiber, while satin is a smooth weave pattern typically made from synthetic fibers. Both reduce friction, though silk is often more breathable. 

Do you talk about minoxidil?
Yes. Hair Journal with Nky may include educational content about minoxidil, consistency, shedding, dryness and long-term hair routines. Minoxidil should be used according to product directions or professional advice.

Do you sell minoxidil?
Minoxidil may be offered only when the correct supplier, product registration, payment rules and legal requirements are confirmed. Availability will be clearly stated on the product page.

Do you sell tretinoin?
Tretinoin is a regulated medicine and may require a prescription depending on your country. Root & Rise by Nky can be a runner and may sell tretinoin unless a compliant prescription or pharmacy pathway is in place.

Can I use tretinoin and minoxidil together?
Yes you may, however, combining tretinoin and minoxidil without professional guidance may cause irritation to scalp. Tretinoin can irritate the skin, and treatment routines should be discussed with a qualified healthcare professional.

How long does a hair routine take to show results?
Hair routines take time. Some evidence-based treatments may require several months of consistent use before visible improvement. Results vary depending on the person and the cause of hair loss.

Will you offer subscriptions?
Subscriptions are planned for routine-based products and refill items. Any subscription involving regulated products will only be offered if it is legally and safely compliant.

How long does delivery take?
Main Economic Hubs (Johannesburg, Pretoria, Cape Town, Durban): 2 to 4 business days.Standard delivery is included across South Africa. Delivery timing may vary by destination, and the applicable delivery information will be provided during the order process.

Can I return a product?
Returns depend on the product type, condition and hygiene category. Unused and unopened items may be eligible for return according to our Refund Policy.

How do I contact customer support?
Email info@rootrisenky.com. We aim to respond within 1–2 business days, Monday to Friday.

Frequently asked questions

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.